|
Customer Service » Return Policy
|
|
|
Our corporate mission and If the eyeglasses you ordered have been incorrectly produced by the lab, we will correct them to the specifications of the original order at no additional expense to you. There will be no changes made, however, from the original order specifications (prescription, lens type, frame, color changes). We do not provide full refunds; rather the original order is fulfilled.
In addition, if the glasses are returned with the incorrect order number, then any subsequent production error is not the responsibility of atozglasses Optical, and there will be no further corrective action taken at atozglasses’s expense. It is the responsibility of the customer to properly document returns. Any return/warranty issue must be addressed within a thirty day period of delivery date.
Returns must also include the order number, a short note stating the reason for the return, and a copy of the prescription, if there's a production question. The glasses must be returned in their entirety, in the case in which they were initially shipped, and they must be received within thirty days of the initial delivery date to the customer. If the glasses are being returned because they do not appeal to the customer, for any reason, a -50% refund will be made if the glasses arrive within a thirty day period. Glasses returned after the expiration of the warranty period will not be refunded in any amount, and no further consideration will be due. |
|
|
|
|