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Customer Service » Delivery Policy
We do our best at to ensure that all frames and lenses are produced to perfection and according to the prescription and specific needs of our customers. Our experienced optical experts put each pair of eyeglasses through a 5-Stripe Process of Excellence in order to examine the accuracy of the prescription lenses and frame alignment. We are confident that you'll love our product. However, if for some reason you're not completely satisfied with your glasses, you are entitled to a one time, no questions asked return for a refund or a new pair of glasses. We’ll even pay for the postage on your return!
Returns & Exchanges
» At returns and exchanges are made easy.
» Glasses purchased from may simply be returned in their unworn, original, merchantable condition, in the original case within 30 days of your receipt of your order, for an exchange, store credit or a full refund. Once a customer indicates they would like to exchange or return their glasses, they have 30 days to submit all the relevant information to complete the transaction. After the 30 days have passed, the exchange or return will be considered cancelled. Limit two pairs per order.
» Returned items including worn glasses, multifocal glasses, glasses with Transitions lenses, glasses with polarized lenses, and these specific brand-name glasses (Eyes Of Faith, Nike, Coach, Lacoste, Tom Ford, Police, Calvin Klein) are entitled to 100% store credit or product exchange of equal or lesser value, or a 100% refund, minus a 20% restocking fee.
» A return shipping label will be provided free of charge upon your request (free return label available for domestic US addresses only). From the time the shipping label is emailed, you will have 6 days in which to send back the glasses. After six days, the shipping label will expire and will not be usable and it will be your responsibility to seek alternative shipping methods.
» Exchanges, issue of store credit and refunds will only be processed once the returned item(s) arrive in our facilities. Please allow 30 days for the process to be completed.
» Refunds will be returned via the same method of payment used to order the product (credit card, debit card, PayPal, etc.). Please allow 30 days for the credit to appear on your credit card statement.
» In the event that a "Buy One Get One" coupon is used, the value of the complimentary pair frame will be deducted from the amount to be compensated.
Product warranty
» All frames have a 365 day manufacturer's warranty.
» Return shipping label will be provided free of charge upon request.
» Reimbursement will be made only after confirmation of receipt of the damaged product is verified by atozglasses customer service department and verified by a known shipping carrier (i.e. USPS, UPS, Federal Express, etc.).
» A customer returning their frames after 30 days from the initial receipt of their glasses is entitled to 50% of the grand total of their original order in the form of store credit under the warranty.
» The warranty on lens coatings is applicable for 3 months from the purchase date.
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